Bunkhouse Management

About our Company: Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress. Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo's Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico. We're looking for: Hotel Magdalena is looking for a Night Audit Supervisor who will deliver the same guest experience during overnight hours as the Front Desk Supervisor delivers during daytime hours. In addition, the Night Audit Supervisor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports with Property Management Software and complete a night audit in compliance with property standards. Knowledge, Skills, and Abilities: High School diploma or general education degree (GED). College degree preferred. Two (2) years related experience in the hospitality or service industry with accounting experience. Proficiency in OPERA Cloud preferred. Ability to write routine reports and correspondence. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to speak effectively before groups of employees or guests. Ability to create documents in Excel and Word. Ability to understand other computer programs (i.e. Property Management System) Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra using whole numbers, common fractions, and decimals. Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Job Requirements: Complete all shift checklists and complete bucket check prior to performing the night audit. Generate flawless accounting reports with Property Management Software. Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts. Maintain accuracy with all accounting and billing procedures. Adhere to all cash handling procedures during cash transactions. Follow SOPs of Property Management System. Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc. to ensure all needs of the hotel are met. Ensure each guest is promptly recognized, greeted, and assisted, during their stay. Review, correct, print, and disseminate the nightly audit packs to identified recipients. Check in and out all hotel guests in a confident, professional, and friendly manner. Following brand standards, make hotel reservations accurately and efficiently. Maintain knowledge of local restaurants, special events, city attractions, amenities, and directions (which may have an impact on occupancy, rates, and availability) Maintain an accurate log of guest calls for assistance or complaints and ensure completion of all items. Ensure immediate response is given to all guest comments and concerns, coordinate with management about concerns and assist in implementing corrective measures as necessary. Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed. Ensure that all equipment is maintained in good, safe working condition. Handle guest's luggage and tag for storage, if necessary Maintain a positive relationship with employees and guests. Promote and encourage guest name recognition at all times. Maintain knowledge of all guest services and amenities Assist in training and supervising Night Audit staff. Cover overnight shifts in the instance of a call-out. Assist in the timely completion of special projects. Ensure all calls are answered in a courteous, professional, and friendly manner. Adhere to all standards of operations, policies and procedures, manuals, memos, and oral instruction. Maintain a high level of cleanliness and safety in the work area. Maintain an increased awareness of safety issues throughout the property. Keep abreast of safety and OSHA requirements. Be familiar with all safety and emergency procedures. Attend all relevant meetings. Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Working Conditions/Environment: The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at or . Benefits: Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes: Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) Free stays at Bunkhouse hotels (Full Time) 401k with company matching Employee Discounts (50% off on food & beverage!) 8 weeks paid Parental Leave (Full Time, after 1 year employment) Bunkhouse Core Values: BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do. CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day. BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been. EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary. LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.