IHG Fort Sill, Oklahoma
Sep 15, 2020Full time
About us At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over. At Holiday Inn Express we want our guests to relax and be themselves which means we need team members to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile Your day to day Ensure workers compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, safety programs are implemented, and that employees are motivated to follow safety procedures. Work within the established Human Resources department budget. Facilitate effective training and development programs for employees. In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Coach managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire. Interact with outside contacts: Candidates and applicants discuss employment opportunities and conduct interviews Guests to ensure their total satisfaction Vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Outside counsel to seek advice on various issues Regulatory agencies regarding safety and compliance matters May coordinate and administer locally developed specialized recognition programs. Perform other duties as assigned and may serve as manager on duty as required. Identify, recruit, and make recommendations for hiring all candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Consult regularly with Corporate Human Resources regarding serious matters or escalating issues. Support and promote the Employee Resolution process. Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate all company and hotel policies and procedures. Collect and maintain data from exit interviews. Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports and etc., alert management and recommend courses of action. Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc. Create programs and events to foster a positive work environment for all employees (e.g. pep rallies, all employee meetings, excitement committees, health fairs, etc.). Support and administer the employee satisfaction survey in conjunction with the Corporate office. Assist the General Manager and other department managers with developing action plans based on feedback. What we need from you High school diploma plus 2 years related experience in Human Resources, or an equivalent combination of education and experience. Some college courses in Human Resources, Employment Law or related field preferred. Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. ADP/Timesaver experience preferred. Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Carrying or lifting items weighing up to 25 pounds Standing and moving around the facility Use a keyboard to generate various work-related documents Handling objects, files, training materials and equipment, etc. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff. Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training. Problem solving, reasoning, motivating, organizational and training abilities are used often. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. May be required to work nights, weekends, and/or holidays What we offer In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.