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What are the roles of a housekeeper?

When you enter a hotel, the first thing you observe the presentation, décor, cleanliness, the comforts it gives. The housekeeping department is solely responsible for keeping the hotel clean and presentable for the guests. The aim of the hotels always is to serve their customers the best and feel welcomed to the place. Hygiene is the priority for everyone and if it is reflecting at the place of stay then the guests feel value for money. Great service, splendid décor, nothing equals a tidy venue. The hospitality industry believes that the best way to keep the customers keep coming in is by maintaining order in the place by offering the necessary services and simultaneously upholding sanitization.

Although housekeeping is a separate department in itself, responsible to provide a clean and comfortable place to stay every member of the establishment feels equal in charge. Three departments in the hotel specifically concentrate on the accommodation of the place. They are:

  1. The Reception/Front Office, whose staff responsible for allocation of the rooms
  2. The housekeeping department, which is responsible for planning, servicing, and providing the rooms.
  3. The maintenance department, who look into the hot and cold-water provision, lighting, ventilation, and maintaining the room’s condition.

What is the role of a housekeeping department?

Following are the vital roles played by the housekeeping department in the hospitality industry:

  1.     Displaying efficiency in the work by ensuring the care and comfort of the guests.
  2.     Establishing and following cleanliness and hygiene standards across all departments and the entire establishment
  3.     Ensuring the guests feel welcomed through their reliable service
  4.     Provision of tidy laundry in the rooms, restaurants, conference halls, and all parts of the hotel. Simultaneously maintaining inventory for all the linens.
  5.     Provision of uniforms for all the staff members and maintaining inventory for the same.
  6.     Assisting with the renovation and refurbishing of the establishment when required while consulting the senior management and the designers

There are more responsibilities and roles donned by the housekeeping staff than that meets the eye.

Housekeeping department’s latest trends:

Go Green:

The hospitality industry is a trend follower. The latest trends that the hospitality industry is complying with belong to the housekeeping department, wherein all the amenities and commodities provided are designed to conserve both water and energy. The green practices are prominent with the housekeeping staff as they put these practices into use via ceiling motion sensors in the conference and meeting rooms for energy saving. Usage of ecofriendly laundry rather reusing the linens.

Tech-savvy:

Information Technology gadgets and networking is considered to be taken a big portion of the hotel budget of late. Deploying the latest technology trends in the day-to-day housekeeping activities is new in the hospitality industry. Air purifying systems, remote-controlled curtains, plush pillows, branded gadgets, and so on. This kind of amenities not only attracts the luxury targeting customers but also makes your establishment stand out.

As considered by many, housekeeping is a labor-intensive and low appreciated job. In order to maintain the turnover of the employees in the housekeeping department, the sector needs to bring in innovative methods to motivate the employees in joining in or stabilize the existing staff. Training of the new trends and little perks top the list of the housekeeping employee requirements this would lessen the low morale of the employees.

Having said that, housekeeping is considered as the backbone of the hospitality industry as the department is not only ensures the cleanliness of the place but also continuously and consistently maintain the upkeep of the establishment.

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