Alexa! A warm welcome to the hospitality industry

Hospitality industry embraces the technology or any upgrades in the market that makes day-to-day tasks easy and increases convenience for the guests. Artificial intelligence has been a big transformation that has rubbed on to the Hospitality industry’s trends as well. Amazon Alexa is one such device that received rave reviews with equal pros and cons in its stride. It is but natural, for anyone to enjoy and get excited about any new launches in the market.  And, the guests for sure will remember and might even love the idea of having this personalized experience while they stay at the restaurant/hotel. This could also act as a factor for the increase of customers to your restaurant.

Apart from guests, the most important asset of any workplace is the employees. Introducing Alexa will elevate their performance and productivity as they have a companion to share a certain set of services. The hospitality industry has a special concierge in the form of Amazon Alexa, as the guests receive the personalized services they have planned for. Amazon has chosen the hospitality industry as one of the platforms to showcase Alexa because it is a seamless industry that caters services and amenities for the comforts of the customers.

What’s in for me?

Alexa is a smart virtual device/assistant that performs a list of tasks as and when ordered. This feature has helped in a major way to the hospitality sector. For example, a guest during their stay can play music, order for towel, room temperature, and lighting can be controlled, call to the staff in the different departments for services, make reservations, get information about the hotels in the neighborhood, and the list goes on. The guests need not dial in or wait for the respective staff to give orders, instead use Alexa to reach out to them. It is up to the convenience of the customer that the device is active or inactive.

Using Alexa has actually increased the efficiency of the hotel staff as a large list of activities have turned into automated tasks. This results in the dual benefit – for the restaurant and the customer.

What’s new?

According to the market news, Amazon Alexa is going to be upgraded and embedded with new interactive features making it even more efficient. If the guests have an Alexa at home, then they can receive personalized access with their own Amazon account. Accessing the device with your personal account will render information or services of your choice such as you can play your favorite music without having to customize again, a list of personal contacts that are easily accessible, and many other features that you have customized in your account.

Another add on feature is, based on the previous stay the hotel staff will retrieve your previous orders and preferences and cater the same or better for your next stay/visit. This personalized touch will for sure win the hearts of the customers.

Final say!

With cut-throat competition in the food or hospitality industry, embedding the new technology as part of your hotel staff only increases the productivity of the restaurant and also a smoother experience for the customers.

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