Skills for a Modern Day Restaurant Server Job

Servers are part of the front-of-the-house staff. A server is a very important part of the restaurant business.

Modern Day Restaurant Server
It is learned that the modern day server came into the forefront during the French Revolution. The historical references suggest that owners of inns and taverns doubled up as servers.

A lot has changed since then, but a server’s job remains the same and it mainly includes taking up orders for food or drink and delivering it to the customer on the table.

The modern server is someone who has excellent skills in the area of customer service and deftly handles any customer-facing issues with common sense and positive attitude.

Restaurant Server Job

As you know the restaurant server serve the customers and are entrusted with the job of taking orders and serving them to the customer’s satisfaction.

They also serve drinks, adds and removes tableware as and when required. The server makes sure that the customer has a good experience while dining at the restaurant.

Servers: Customer Service Representatives

Servers were earlier known as waiters and waitresses in the restaurant and have slowly become the first customer service representatives.

In a restaurant, a good server who is mindful of the customer’s likes and dislikes can help a lot in making the customer a regular visitor to the place.

However, a poor server who does not make a good impression and has a lackadaisical attitude when facing customers can turn away the customers from coming for a second visit.

Restaurant Server Job Description

The restaurant server job description can include a number of various tasks and it also depends on the kind/type of restaurant in which the server works. A good server must work with the front of the house staff and not against them.  
A successful server is the one who undertakes in a lot of activities and helps out the restaurant staff and learns a lot on the way.

Server and the Fine Art of Knowing the Menu

New servers when they begin their career in a restaurant can take up a menu test to learn the new/existing menu items. This can be part of the onboarding session and listed in the restaurants' employee handbook.

It’s very important the new server on the job has enough knowledge of the menu and can make recommendations to customers on their choices when faced with such a situation.

Knowing the Menu- is the best armory and an important skill a server can have on the job.

Organization and Work

A server must be well-equipped to handle a lot of tables during rush hour and must also make sure he works with the host and other staff members when waiting on a customer.

A server must also do some side work at the beginning and ending of the shift which includes stocking the tables with tableware, salt, and pepper dispensers, napkins, hand tissues, placing clean menu inserts, cleaning or sweeping the dining area.

They can also restock the ice for the bar, salads and also update the menu board of the restaurant specials, discounts, happy hours, etc.

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