Hotel security and their responsibility

Every firm or organization looks for security for the building, staff, guests, and for the processes within the building to run smooth. Hotel security executives do not move around carrying firearms, although they have access to weapons on the premises they can access if required. Based on the state law and hotel policy, the security officers usually get on the job training or a few get the formal training before joining the organization.

The responsibilities of hotel security officers are to monitor for any unusual activities near the restaurant/hotel, illegal or hazardous activities near the premises. The day-to-day activity of the officer would be patrolling of hallways, parking areas, lobbies, bars, stairs, and the entire restaurant. Normally the responsibility of the security officer is to be active and on the feet but at some hotels, there are securities who have a stationary position/seated at one place. Their duty involves being near the entrance as a guard. Moreover, in some hotels, the officers are supposed to monitor the activities across the establishment by looking at the surveillance videos (real-time).

The roles and responsibilities of a security officer changes based on the place of work. For example, some clubs or bars require officers to take care of guests who are intoxicated than the normal levels and abusive/pugnacious. Based on the hotel policy and the circumstances at that moment; the security officer either evicts the guest, or escort them to their vehicle, or hold them up for the police officer to take over the situation. Security officers have lots of responsibilities, as part of their duty, they are required not to let the loiterers or the trespassers near the hotel. They should ensure that these people are evicted from time to time. Another duty they have on the list is escorting guests or employees to their vehicles in case it is too late in the night or there is no valet parking availability.

At times, the peers/co-employees might need security assistance to deal with an aggressive guest. On the other hand, the guest themselves might call in for monitoring the hallway or corridor in case of any suspicious activity.  Hotel security officers are required to maintain order in the establishment by continuously monitoring and surveilling the work premises. They should always be alert and attentive while on the roster. In case the occurrence of any accident or a false alarm, the security officer requires being there in the place. Ensure that the guests and staff are safely evacuated and in case of a false alarm have to calm the situation. As mentioned, each establishment have their own set of rules, similarly, some of the hotels might require the security staff to keep a log of activities happening during their shift, which includes unusual events like evicting a loiterer, responding to a guest’s complaint, suspicious activities like the restricted areas are used, and so on. Hotel security is a 24-hour job that is maintained by a group of officers maintaining a roster of the shifts. Making an entry in the logbook or recording these activities, helps in assisting the police officer or investigating officers with the right information.

Hotel Security profile may not be of much liking for many. However, it is considered to be one of the best jobs as you get a chance to be there as a support system when required.

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